KELAS JAGO

Customer Relationship Management

Customer Relationship Management

CRM and Business

CRM Journey mapping

Customer Lifecycle Management

Promotional Campaign Management

Customer Feedback Management (Part 1)

Customer Feedback Management (Part 2)

Hypothesis and A/B Testing

CRM Campaign Best Practice

CRM Implementation

In-house Training
Metode

Self Guided Learning

Disertifikasi oleh

Kemas M Fadhli

Pelaksanaan

Kapan Saja

Rp 0

Sudah termasuk pajak
Beli

Solusi

Benefit

Mentor

Mentor Image

MySkill

Platform Peningkatan Skill

Materi Kelas

  • Introduction to Customer Relationship Management
    10:00
  • CRM for Business
    20:00
  • Customer Funnel
    3:00
  • CRM Focus
    10:00

  • Activation
    7:00
  • Retention
    8:00
  • Resurrection
    8:00
  • Engagement And Customer Lifetime Value
    7:00

  • CRM Journey Mapping
    26:00

  • Customer Lifecycle Management
    28:00
  • Customer Lifecycle Characteristic
    6:00
  • CLM Strategy in every Lifecycle
    14:00

  • Promotional Campaign Management
    4:00
  • Process of Defining Segmentation
    6:00
  • Channel Determination Process
    13:00
  • Schedule Determination Process
    8:00

  • Rfm Model Part I
    26:00
  • RFM Database
    3:00
  • Database Process
    9:00

  • Rfm Model Part II
    13:00
  • High Value Customers
    3:00
  • Core Customers
    2:00
  • Need Attention Customers
    2:00
  • Lost Customers
    1:00

  • Hypotesis Creation
    3:00
  • Experiment Set-Up
    4:00
  • Validate your Result
    6:00

  • Activation Campaign
    9:00
  • Retention Campaign
    5:00
  • Win Back
    12:00
  • Upselling and Cross Selling
    5:00

  • Understanding Product Metrics
    16:00
  • Segmentation
    18:00
  • Creating CRM Campaign
    11:00
  • CRM Metrics & Reporting
    8:00

  • User Journey & CRM Plan Part 1
    15:00
  • User Journey & CRM Plan Part 2
    7:00
  • User Journey & CRM Plan Part 3
    15:00

  • General Funnel - Ecommerce
    13:00
  • Specific Action - Online Transportation
    6:00